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NHS Stoke on Trent

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Did you know that Hanley Health and Wellbeing Centre in Stafford Street can be accessed, 8am until 8pm, 365 days of the year without an appointment? You can call the centre on 0300 123 6759.



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Patient Advice and Liaison

The Patient Advice and Liaison Service (PALS) provides support to patients, carers and relatives, representing their views and resolving local difficulties on-the- spot by working in partnership with trust staff.

Why PALS is here

We're here to help when you need advice, have concerns, or don’t know where to turn.

The Patient Advice and Liaison Service focuses on improving the service to NHS patients.

What PALS will do:-

We act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions. If necessary, we can also refer patients and families to specific local or national support agencies.

We provide confidential, on-the-spot advice and support, helping you to sort out concerns you may have about the care we provide, guiding you through the different services available from the NHS.

How can I contact PALS?


Hayley Stevenson
PALS Officer
NHS Staffordshire Commissioning Support Services
Morston House
The Midway
Newcastle Under Lyme
ST5 1QG

The service is confidential, and can be contacted on                                        
Free Phone: 0800 030 4563
Email: pals@northstaffordshire.nhs.uk
Text: 07540668541

Opening hours: Mon - Fri 9:30am - 3:00pm
Answerphone service available - please leave a message if no-one is
available to take your call and PALS will get back to you.